royalomega.co Refund & Return Policy

 

royalomega.co we want to ensure our customers are completely satisfied with their purchases. This Refund and Return Policy outlines the terms, conditions, and procedures governing returns, refunds, and exchanges.

 

Return Window

 

You have 30 days from the date of delivery to initiate a return or exchange. Please note that some products may have specific return windows (e.g., special orders).

 

Eligibility for Returns/Refunds

 

To be eligible for a return or refund:

 

1. Product is in Original Condition: The item must be returned in its original packaging, with all tags and accessories included.

2. Item is Not Damaged: Products that are damaged, worn out, or show signs of misuse will not be accepted for returns or refunds.

 

Return Procedure

 

To initiate a return:

 

1. Contact Us: Reach out to our customer service team via email ([info@royalomega.co](mailto:info@royalomega.co)

2. Obtain Return Merchandise Authorization (RMA): We will provide an RMA number, which must be included with the returned item.

3. Ship Item Back: Use a trackable shipping method to return the product within [insert time frame]. You are responsible for the cost of return shipping.

 

Refund Options

 

Once we receive and inspect your returned item:

 

1. Full Refund: We will issue a full refund, minus any applicable restocking fees (if applicable).

2. Store Credit: If you prefer to exchange or purchase another product from our store, we can provide store credit for the original amount paid.

3. Gift Card: For gift purchases, refunds will be issued in the form of a new gift card.

 

Exceptions

 

The following products are not eligible for returns or refunds:

 

1. Special Orders: Custom-made items that cannot be resold as-is.

2. Final Sale Items: Products marked "final sale" at the time of purchase.

3. Personalized/Customized Items: Products with personalized engravings, monograms, or other customizations.

 

Warranty and Defective Returns

 

If you receive a defective product:

 

1. Contact Us: Reach out to our customer service team via email ([info@royalomega.co](mailto:info@royalomega.co)) 

2. Return Procedure: Follow the standard return procedure above.

3. Warranty Replacement: We will replace defective products with a new one, free of charge.

 

Changes and Updates

 

We reserve the right to modify this Return Policy at any time without prior notice. It is your responsibility to review our policies regularly for updates.

 

By making a purchase from Royal Omega, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns about returns, refunds, or exchanges, please don't hesitate to reach out to us! We're here to help.